Privacy Policy

Personal Information: Name, email address, phone number, date of birth, and address when you create an account or book services.

Medical Information: Health conditions, medical history, and service preferences to help match you with appropriate healthcare providers.

Payment Information: Billing details and payment method information processed securely through our payment partners.

Usage Data: How you interact with our platform, including pages visited, search queries, and booking patterns.

Device Information: IP address, browser type, operating system, and device identifiers for security and optimization purposes.

Service Delivery: To facilitate bookings, connect you with healthcare centres, and provide customer support.

Communication: To send booking confirmations, reminders, updates, and important service notifications.

Personalization: To recommend relevant services and improve your experience on our platform.

Safety & Security: To verify identities, prevent fraud, and maintain the security of our platform.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Analytics: To understand usage patterns and improve our services (using anonymized data).

Healthcare Providers: We share necessary booking and medical information with centres you choose to visit.

Service Providers: Trusted third parties who help us operate our platform (payment processors, SMS providers, etc.).

Legal Requirements: When required by law, court order, or to protect our rights and safety.

Business Transfers: In case of merger, acquisition, or sale of assets (with user notification).

Consent: Any other sharing will only occur with your explicit consent.

We never sell your personal information to third parties for marketing purposes.

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols.

Access Controls: Strict access controls ensure only authorized personnel can access your information.

Regular Audits: We conduct regular security audits and vulnerability assessments.

Secure Infrastructure: Our platform is hosted on secure, compliant cloud infrastructure.

Staff Training: All employees receive regular training on data protection and privacy practices.

Incident Response: We have procedures in place to quickly respond to any security incidents.

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct any inaccurate personal information.

Deletion: Request deletion of your personal information (subject to legal requirements).

Portability: Request your data in a portable format to transfer to another service.

Restriction: Request that we limit how we process your information.

Objection: Object to certain types of processing of your personal information.

Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

Data Location: Your data is primarily stored and processed within Nigeria.

International Partners: Some service providers may be located outside Nigeria.

Safeguards: We ensure appropriate safeguards are in place for any international transfers.

Adequacy Decisions: We only transfer data to countries with adequate data protection laws.

Standard Contractual Clauses: We use approved contractual clauses for transfers where necessary.

Your Rights: Your privacy rights remain protected regardless of where your data is processed.